Fohr Support

Feature Request
Submit an issue:
  1. Fill out form.
  2. Confirm that the message has been added to #productsupport.
  3. Someone from product will respond to the message in Slack within 1 business day.
Is this a fire drill item?

Please send a message to @productsupportteam in #productsupport channel with the details.

What is a fire drill issue?
  • Website is not loading
  • All user can't login
  • All user can't sign up
  • All profiles are broken
  • Search or Filtering is broken

FAQ

When should you add something to product support

You’ve experienced something on the site that doesn’t work, seems wrong, takes over 10 seconds to load.

When should you not add something to product support

When you have an idea for a feature, you need some help pulling some data, a customer has a feature request. If you do have one of these cases please email cameron@fohr.co, madeline@fohr.co, and andrew@fohr.co

What our customers should expect from us?

Fohr doesn’t have a formalized SLA agreement with clients outside of site availability. While this is formalized, we’d like to promote

What is your responsibility in a adding a product support ticket?

By adding product support you indicate that you’ve spoken with a department teammate about the issue to see if an existing solution exists, followed our “How can I solve this my self” guide, and agree to help resolve the issue.

How do I follow up on the ticket?

Each issue is added to Slack’s #productsupport channel, please find your issues thread and tag @Madeline @andrewmiksch @cam with your question.

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